Frequently Asked Questions

You can pay through our website, app, over the phone, autopay, check, or cash. Only the on-site office manager can access an after-hours drop slot at our front door.

It is not a requirement, but we highly recommend it because it is a very low rate with the best company in the industry. Hopefully, you will never need it, but it is worth every penny if you unfortunately have to use it.

Our entire facility, inside and outside, is under 24/7 video surveillance. We have a security gate that can only be opened by entering your individual access code. Plus, all entry doors are locked and can only be accessed with your unique access code. As a third level of security, you will also have a key that locks your unit.

Yes! We have an on-site manager during business hours, who can be contacted by telephone, text, or email when not on-site.

Yes. We provide them for all tenants to use while on-site to help the moving process. We also offer a clean restroom that is always accessible.

Yes. You can rent online, in person, and over the phone.

Yes! During breaks, our facility is usually filled with college students’ belongings.

Absolutely! Our concreted, extra-wide driveway accommodates even the largest of vehicles. The setup of our facility also makes it easy because the huge vehicles do not have to turn around to exit or back up.

We have an online diagram and description of each space’s estimate, and you can also use the storage calculator on our website to help determine the best unit size for your needs. Our on-site manager is always available to answer any questions and show you each rental in person so you can be confident in choosing the right size.

No. We will hold the rental without a deposit for the time stated on your reservation.